FAQ

Frequently Asked Questions

1. What types of mirrors do you sell? We offer a wide range of portable makeup mirrors for women, including:

  • Handheld makeup mirrors (with handle)
  • Compact / pocket mirrors (foldable, purse-sized)
  • LED travel mirrors (rechargeable, lighted)
  • Magnifying mirrors (5x, 10x, or dual-sided for detailed application like brows or eyeliner) All are designed for easy touch-ups, travel, and daily use.

2. Where do you ship? We proudly ship to all 50 states in the United States (including Alaska and Hawaii). International shipping is not currently available.

3. What are your shipping options and times? We offer the following convenient shipping methods to the US:

  • Express Shipping (3-6 business days): $20 – Fastest option for urgent needs.
  • Free Standard Shipping (7-14 business days): $0 – No minimum order required! Perfect for most orders.
  • Free Standard Shipping (7-14 business days): $0 – Same as above (we list it clearly for clarity).
  • Standard Shipping (7-14 business days): $10 – Our base paid option if you prefer.

Shipping times are estimates and may vary due to carrier delays, holidays, or high demand. Tracking is provided for all orders.

4. Do you offer free shipping? Yes! We offer FREE Standard Shipping (7-14 business days) on all orders – no minimum purchase needed. This is our most popular option for everyday shoppers.

5. How long does it take to process and ship my order? Orders are typically processed and shipped within 1-3 business days (Monday–Friday). You'll receive a confirmation email with tracking once your package is on its way.

6. What is your return policy? We want you to love your mirror! If you're not completely satisfied, you can return unused/unopened items within 30 days of delivery for a full refund (minus original shipping fees if applicable). Contact us at [your email/support] to start the return process. Please note: Personalized or final-sale items may not be eligible.

7. Are your mirrors covered by warranty? Yes, most of our LED and lighted mirrors come with a 1-year limited warranty against manufacturing defects. Check the product page for specific details.

8. How do I care for my mirror? Wipe the mirror surface gently with a soft, lint-free cloth. Avoid harsh chemicals or abrasive materials. For LED mirrors, charge fully before first use and store in a cool, dry place.

9. Can I track my order? Absolutely! Once shipped, you'll receive an email with tracking information. You can also check your order status in your account dashboard.

10. How can I contact you? We're here to help! Email us at [support@waltzgamesentertainment.com] (or your actual email), or use the contact form on our site. We typically respond within 24-48 hours.

Still have questions? Feel free to reach out – we're happy to assist!